When it comes to customer service, Code Blue is continually striving to be the best.
A big part of what sets us apart is our team of skilled individuals dedicated to supporting you. Our Customer Service and Technical Support teams are more than willing to provide you with the assistance you need to keep systems up to date with the latest technological advancements and meet any future requirements.
When you call us, you can be assured that you will have no trouble speaking directly with a Code Blue staff member. When you email us a question, you can expect a prompt response. And you don’t have to worry about getting blindsided by any hidden fees or costs. Our relationship begins – not ends – when you make a purchase, and it extends throughout the life of the product.
There’s no question that a strong customer service team can have substantial impact on a company’s reputation and influence the bottom line. In recent years, however, it’s not uncommon to hear horror stories of interminable hold times, difficulties interacting with automated systems and the experience of being shuffled between multiple individuals and departments, making even the most level-headed caller see red.
According to a recent New York Times story, that isn’t surprising. A survey conducted by the International Customer Management Institute (ICMI) received some interesting answers from customer service managers:
- 92 percent said their teams could be more effective
- 74 percent said company procedures prevented satisfactory experiences
- 73 percent said tech support calls are becoming more complex as customers become more technologically sophisticated and can resolve simple issues on their own
Instead, Code Blue takes pride in providing superior customer service and technical support. It is part of what makes us the industry leading manufacturer of emergency communication solutions and it’s what helps make use more than just another intercom company.
If you do need assistance, please do not hesitate to contact us at 800-205-7186 or customerservice@codeblue.com.