Code Blue strives to make the most reliable and effective emergency communication solutions on the market. However, if there is an issue with your product, please contact us to troubleshoot your issue.
If the situation cannot be resolved, you will be given pre-approval and a call ticket number for a Return Merchandise Authorization (RMA), which is the process of returning a product to receive a repair, replacement or refund.
The following information is required when filling out an RMA request (note: handwritten requests will not be accepted):
Code Blue will review requests and verify that all required information has been submitted. When your RMA has been approved, you will receive an email with a numbered Returns Authorization Form that is to be used as the packing slip. Approved RMA numbers are valid for 30 days from issue date and material must be returned within this time frame. All service items are covered by a 90-day limited warranty after the service date or the remaining original warranty period; whichever is longer.
How to prepare your product for shipment: