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Returns

Ease and Assurance

Experiencing problems with your Code Blue product? Troubleshoot, repair, or replace it here. Get started by talking to Customer Service or Tech Support.

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Checklist for common problems

If your product doesn't work, check that...
  1. Power is connected and the Power LED is on.
  2. The product is connected to the network.
  3. The product has the latest firmware version
  4. Try restoring the factory default settings.

RMA Services

  • In Warranty
  • Out of Warranty

  • Return for Credit

    Orders less than 60 days old are eligible to be returned for credit. After submitting a Return for Credit request, Customer is responsible for covering the cost of shipping the product to Code Blue. Upon receipt, the merchandise will be inspected and credit is issued based upon the condition of the return. Returns for Credit are subject to a standard 25% restock fee, plus any cost for damages or missing parts. 

    Repair and Return

    Products within warranty can be repaired and returned to the customer at no cost (with exception for transient voltage, customer abuse, or mod upgrades). After submitting a Repair and Return request, customer is responsible for covering all product shipping costs to and from Code Blue. Upon receipt, the merchandise will be repaired or replaced, and returned to the customer.

    Advanced Replacement

    Products within warranty can be receive advance replacement on products. RMA’s for orders within 30 days of shipment will receive new products; all others will receive reconditioned units as they are available. 

  • Repair and Return

    Products within warranty can be repaired and returned to the customer for a flat fee (refer to RMA Pricing sheet). After submitting a Repair and Return request, customer is responsible for covering all product shipping costs to and from Code Blue. Upon receipt, the merchandise will be repaired or replaced, and returned to the customer.

    Advanced Replacement

    Products within warranty can be receive advance replacement on products. RMA’s for orders within 30 days of shipment will receive new products; all others will receive reconditioned units as they are available.

New to Code Blue's RMA Process?

Request a return in 5 easy steps.

How to Prepare Your Product for Shipping

  • Pack the item in its original packaging, if possible, to protect against rough handling during transportation. If you do not have the original packaging, please ensure the item is properly protected.
  • Confirm all original parts and pieces are included with your like-new, saleable condition product, to avoid unwanted repair fees and maintain eligibility for any credit on your return.
  • Enclose a completed copy of your RMA Submission Form, along with your Proof of Purchase, in the package.
  • Ensure the RMA number is on the outside of the package by using the emailed authorization document as a packing label. Any returns that do not have a pre-approved RMA number noted on each box returned will not be accepted.
  • Be prepared to pay the shipping and insurance charges to ship the item to (and from) Code Blue:
    Code Blue Corporation
    259 Hedcor Street
    Holland, MI 49423

Are You Ready?

RMA Submission Form

Please allow 2-4 weeks for repair and replacement processing. Returns will be processed in the order they are received, not by size, customer, or RMA submission date.