Product Returns (RMA)

Please first call Customer Service or Tech Support at 800-205-7186 for pre-approval. At this time, a Code Blue representative will attempt to troubleshoot your issue over the phone. If the situation cannot be resolved over the phone, you will be given pre-approval and a call ticket number for submitting the RMA form.

All service items are covered by a 90-day limited warranty after the service date or the remaining original warranty period; whichever is longer.

 

Submission Process

1.  If you have been pre-approved by Code Blue Customer Service or Tech Support, click on the button to fill out the RMA form.

 

2.  Enter your information into the form (NOTE: Handwritten RMA requests will NOT be accepted).  The following information is REQUIRED when filling out the request:

  • A Purchase Order Number for any repair charges and return freight
  • Type of Return (use the drop box for selection)
  • Bill To and Ship To information
  • End User Name
  • Item Being Returned (use drop box for item selection) and Quantity
  • Email Address
  • Proof of Purchase such as Sales Order, Purchase Order or Order Number (if under warranty)

3.  Code Blue will review the request and verify that all the required information has been submitted.  When your RMA has been approved, you will receive an email with a numbered Returns Authorization Form that is to be used as the packing slip.  Approved RMA numbers are valid for 30 days from issue date and material must be returned within this time frame.

4.  Prepare your product for shipment as follows:

  • Please pack the item in its original packing if possible to protect against rough handling during transportation. You are responsible for this product until we receive it. If you do not have the original packing, please ensure the item is properly protected.
  • You are responsible for the shipping and insurance charges to ship the item to Code Blue.
  • Enclose a completed copy of the RMA form along with your proof of purchase in the package.
  • Be sure the RMA number is on the outside of the package (use the faxed authorization document as a shipping label).  Any returns that do not have a pre-approved RMA number noted on each box returned will not be accepted.

 

Guidelines

ADVANCED REPLACEMENT (IN WARRANTY): Upon a customer Advance Replacement request, Code Blue enters the order, sends the customer and RMA, and ships the Advance Replacement component and invoices the customer. If/When the customer returns the original item using the RMA provided, Code Blue will promptly issue credit. Net cost for the reconditioned product would be $0 (zero). Exception would be transient voltage or customer abuse. Customer pays all shipping costs.

ADVANCED REPLACEMENT (OUT-OF-WARRANTY): Code Blue enters an Advanced Replacement order by customer request sending an RMA, shipping the Advanced Replacement component, and invoicing the customer. If/When the customer returns the original item using the RMA provided, Code Blue will promptly issue a core credit based on the itemized list below. Customer pays all shipping costs.

REPAIR & RETURN (IN WARRANTY): Customer requests an RMA for Repair & Return. Code Blue issues an RMA number and upon receipt of the product(s), repairs or replaces merchandise, and returns product(s) to customer. Item cost to repair would be $0 (zero). Exception would be transient voltage, customer abuse, or mod upgrades. Customer pays all shipping costs.

REPAIR & RETURN (OUT-OF-WARRANTY): Customer requests an RMA for Repair & Return. Code Blue issues an RMA number and upon receipt of the product(s) repairs or replaces merchandise, and returns product(s) to the customer. Item cost would be a flat fee based on the itemized list below. Customer pays all shipping costs.

Code Blue warranty information can be found here.

Replacement Charges

NOTE: When products are returned to Code Blue and there is NO DEFECT FOUND (NDF), there will be a $75 list bench fee charge per item returned for review and testing. For example, a phone is returned and is out of warranty. Upon testing, the phone is found to work without issue. The phone will have a $75 NDF charge.

 

ALL IN WARRANTY REPLACEMENTS
SHIPPING CHARGES ONLY

 

OUT-OF-WARRANTY
REPLACEMENT CHARGES
Phone Replace
40171 InterAct 500-s $490
40175 InterAct 500-d $575
40179 InterAct 501-s $545
40183 InterAct 501-d $630

 

IA4100 OUT-OF-WARRANTY
REPLACEMENT CHARGES
Faceplate Reconditioned (if available) New (if availble) Core Credit
FP1 $700 $925 $175
FP2 $800 $1025 $175
FP2-K $850 $1075 $175

 

IP5000 OUT-OF-WARRANTY
REPLACEMENT CHARGES
Faceplate Reconditioned (if available) New (if availble) Core Credit
FP1 $900 $1200 $225
FP2 $1000 $1335 $225
FP2-K $1050 $1385 $225

 

Repair Charges

NOTE: When products are returned to Code Blue and there is NO DEFECT FOUND (NDF), there will be a $75 list bench fee charge per item returned for review and testing. For example, a phone is returned and is out of warranty. Upon testing, the phone is found to work without issue. The phone will have a $75 NDF charge.

IN WARRANTY REPAIRS
SHIPPING CHARGES ONLY

 

OUT-OF-WARRANTY
REPAIR CHARGES
Phone Repair
InterAct 500-s $300
InterAct 500-d $325
InterAct 501-s $300
InterAct 501-d $325

 

IA4100 OUT-OF-WARRANTY
REPAIR CHARGES*
IA4100 w/ selected faceplate Repair Firmware Update
FP1 $425 $50
FP2 $475 $50
FP2-K $495 $50

 

IP5000 OUT-OF-WARRANTY
REPAIR CHARGES*
IP5000 w/ selected faceplate Repair Firmware Update
FP1 $550 $50
FP2 $675 $50
FP2-K $695 $50

 

*All items are marked list price