Return for Credit

Products purchased within 60 days of invoice are eligible to be returned for credit. All items returned for credit must be in new/uninstalled condition. Upon receipt, the merchandise will be inspected and credit will be issued based upon the condition of the return. All items returned as “new/not needed” are subject to a standard 25% restock fee, in addition to any cost for damages or missing parts found during inspection. Purchaser is responsible for arranging and covering all shipping costs to return an item to Code Blue for credit.

Please note, all items returned for credit must be done so by the original purchaser. If you purchased your products from an Authorized Code Blue Distributor or Authorized Code Blue Reseller, please contact them to begin your product return.

Advanced Replacement

Products within warranty may be eligible for an Advanced Replacement. It is Code Blue’s goal to provide new products in the event that an Advanced Replacement is requested. In some cases, that may not be possible due to circumstances beyond Code Blue’s control, such as a component no longer being available. In these instances, an equivalent model will be offered as a replacement. In the event that a product is returned to Code Blue and the reported defect cannot be found, a “No Defect Found” fee will be deducted from the credit amount issued, along with the cost of any damages to the unit or missing components. Purchaser is responsible for all shipping costs to and from Code Blue.

Repair and Return

Products within warranty may be sent to Code Blue for repair services at no charge within the scope that Code Blue’s Standard Warranty covers. Upon receipt, the merchandise will be repaired or replaced, and returned to the customer. Items no longer covered under warranty may also be sent to Code Blue for repair services. Costs associated with the necessary repairs will be quoted prior to any requests for payment are made. In the event an item is found to be unrepairable, the customer will be notified along with potential replacement purchase options. Unrepairable items will be disposed of or recycled by Code Blue. Purchaser is responsible for all shipping costs to and from Code Blue.

Code Blue is not responsible for shipping costs associated with a defective item or an Advance Replacement item, unless the defect is found to be the fault of Code Blue during the manufacturing process.