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Blue Alert® Interconnect powered by Nebula provides a cloud-based, fully managed platform that simplifies IP phone deployment by offering functions like SIP registration, dedicated 10-digit phone numbers, Direct Inward Dialing (DID)/e911, call routing, and more. Blue Alert® Interconnect provides the ability to connect non-Code Blue devices such as intercoms or other VoIP speakerphones to the reliable call routing services Code Blue has become known for.

Features Include

  • Reduce Upfront Costs
  • Scalability
  • Simplified Management
  • Station Identification
  • Rapid Deployment
  • Location Independence
  • Enhancing Customer Service
  • Flexible Call Routing

Minimum Device Requirements

  • SIP Capability
  • Transport Layer Security (TLS) 1.2 Protocol
  • Capable of SRTP (Secure RTP audio)

Available Service Term Lengths

  • 1 Year (12 Months)
  • 2 Years (24 Months)
  • 3 Years (36 Months)

Blue Alert® Interconnect Order Process

Step 1

Obtain a quote for the service(s) you need from an authorized Code Blue reseller.
https://codeblue.com/distributors/

Step 2

Order your cloud subscription(s) through your chosen authorized Code Blue reseller.

Step 3

Complete the cloud Turn-Up Form & submit it to us.

Step 4

Code Blue will contact you within 1-3 business days to provide you with your authentication credentials.

Step 5

Utilize Code Blue’s setup/interop document as a technical configuration resource, if needed.

Blue Alert® Interconnect Frequently Asked Questions

Q: What is Blue Alert® Interconnect?

PBX Solution, allowing you to route your calls to 911, a dispatch desk, a mobile device, or another number of your choice. Call redirect, also known as call forwarding, is a feature that lets you send incoming calls to a different number. This can be useful in a variety of situations, such as when the called party is unavailable to answer, busy with another party, out of range, etc.

Q: What are the minimum device requirements for connecting to Blue Alert® Interconnect?

  • SIP Capable Device
  • Transport Layer Security (TLS) 1.2 Protocol
  • Capable of SRTP (Secure RTP audio)

Q: How do I order Blue Alert® Interconnect subscriptions?

  1. Order your cloud subscription(s) through an Authorized Code Blue Reseller.
  2. Complete the cloud Turn-Up Form & submit it to us.
  3. Code Blue will provide authentication credentials.

Q: Are volume-based discount levels available?

Yes. For large projects additional discounts may be applicable. Feel free to submit a project registration form for review.
https://codeblue.com/register/

Q: When the time comes, how do I renew my Code Blue Services?

Typically, you will hear from us well before your services expire to discuss renewal options. Renewal reminders are automatically sent out 60, 30 & 15 days prior to expiration. However, you are always more than welcome to get the process started on your own by visiting https:// codeblue.com/blue-alert/interconnect/turn-up/, completing the form, & submitting it to us.

Q: How can I obtain a renewal quotation?

You can send a quote request to cloudservices@codeblue.com.

Q: What happens if I do not renew my services?

If your services are not renewed, your device will lose the ability to route calls to 10-digit, external phone numbers.

Q: When I renew my services, do I have options for longer terms?

Yes, Code Blue offers Blue Alert® Interconnect subscriptions in 1-, 2-, and 3-year terms.

Q: Can my renewal dates be adjusted to align with my fiscal term?

Yes. We can work with you to ensure that your renewals can occur in accordance with a specific timeline that fits your organization’s needs.

Q: If I purchase additional subscriptions, can the service renewals be combined so they all occur at the same time?

Yes, similar to how we can adjust your renewal schedule to align with fiscal needs, we can also coordinate additional services to renew at the same time, so you aren’t stuck managing multiple renewal dates for multiple products purchased at different times.

Q: Who can I contact if I have an issue with or questions about my Code Blue products and/or services?

Your integrator or support team will provide the first level of support. For escalations, you can contact Code Blue using the following methods: