Support Returns Form – Code Blue Corporation | Blue Light Public Help Phone Solutions

Email techsupport@codeblue.com or customerservice@codeblue.com

Tech Support will troubleshoot your issue and authorize your RMA with a Tech Support Ticket Number and RMA Type. Customer Service will authorize a non-defective product return for credit.

RMA Type(Required)

Tech Support/Customer Service Ticket #(Required)

Product and Problem

Product Name(Required)

Your best guess or short description

Quantity(Required)

Tell us about the product issue you're experiencing.(Required)

Confirm Warranty Status

Help us find out if your product is still under warranty.

Original PO #

Product Serial #(Required)

Project Site/End User Name(Required)

File

Max. file size: 50 MB.

Please upload a copy of your ORIGINAL Purchase Order.

Payment

How should any potential payment be handled? For Advance Replacements or Repair & Return RMA requests, please provide a new PO or complete the Credit Card Authorization Form. Replacement products or repair services non covered under warranty will be billed by the selected mean.

Payment Type(Required)

Purchase Order

Credit Card

Note: Credit card payment or billing to an existing account is not processed at the time of RMA request submission. Payment is only collected after returned product has been inspected and a quote/updated credit card form is provided by a Code Blue representative for approval.

New PO #(Required)

File(Required)

Max. file size: 50 MB.

Please upload a copy of your new Purchase Order.

File(Required)

Max. file size: 50 MB.

Bill-To Information

Where would you like any documentation/billing information sent to?

Bill-To Company Name(Required)

Bill-To Name(Required)

First Last

Bill-To Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Ship To Information

Where do you want the Advance Replacement/Repaired product sent to?

Ship-To Company Name(Required)

Ship-To Name

First Last

Ship-To Address(Required)

Same as "Bill-To Address"

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Shipping Method

Shipping Account Number

Contact

Who should we communicate with regarding this RMA?

Name(Required)

First Name

Send Confirmation Email To(Required)

All communications regarding this RMA will be sent to this email.

CAPTCHA

Language

RMA Submission Form

Email techsupport@codeblue.com or customerservice@codeblue.com

Product and Problem

Confirm Warranty Status

Payment

Bill-To Information

Ship To Information

Contact